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Additional information:
Performance: Ka-Band internet offers download and upload speeds based on your service level. Ping times are on average 800ms. This is due to the distance between geostationary satellites and the Earth (35,000km). Higher upload speeds are available with more expensive service levels, but ping times will not change. For more information on performance, please visit the entire Ka-Band of this website.
Dynamic IP addresses: A dynamic IP address is an address in the form of 208.x.x.x. which can change once in a while (when the system is shut down and re-started or when it performs a service cycle. This type of address can be accessed from the outside to remote-login to your computer or to establish a virtual tunnel (VPN) and other specialized connections. It is recommended you run a firewall on your computer to prevent unauthorized access to your computer by outsiders - Kusat can not and will not be held responsible for any computer related issues caused by the use of Ka-Band 2-way internet via satellite.
Service Levels: Not all service levels are created equal! Select the service level that will work best in the type of environment you're in: If you only use 1 or 2 computers with this service, a Level 1 or Level 2 subscription should be sufficient. If you run 3 or more computers with this service, consider a Level 3 or Level 4 subscription! Kusat can not and will not be held responsible for any service and/or performance related issues once your Ka-Band system is installed and is properly pointed to the satellite.
Antenna Size: Most Ka-Band users will require the standard 67cm x 75 cm (26" x 30") dish. If you think you need a larger dish for your location, please contact us prior to making your purchase decision.
Installation: Cost depends on location (geographical) and type of installation (flat root, inclined roof, wall, post, etc.). Note that you MUST have a clear line of sight to the South in order to install your Ka-Band 2-Way internet via satellite system.
Industrie Canada Fee: $75 yearly fee. (currently waived)
Seasonal Service: You can put your system on hold anytime you want. A fee of CAN$24.95/mth will be charged to your account for every month that the service is on hold while you are still under contract. If you are NOT under contract, you will only be charged CAN$4.95 for every month that the service is on hold. You will also be charged CAN$25 when you re-activate your account from its on-hold status.
Gaming: Due to the nature of internet via satellite (higher ping times of over 700ms due to the distance of the satellites from the Earth), Ka-Band is not recommended for online games that require low ping times (<150ms for example).
Fair Access Policy: There is no monthly quota or limit on your usage of this service, but abuse will lead to the downgrade of the performance of your Ka-Band account. The Fair Access Policy attempts to prevent a minority of users (usually around 10% of all users) from using a disproportionate share of the network. When abuse is identified (i.e. non-stop downloading from the internet), the user responsible for this abuse will see the performance of his service drop to 10% of his normal performance. This downgrade of service will be lifted within an hour if the abuse stops. See our FAP page for more info.
System Requirements: All you need to take advantage of this service is a computer with networking capabilities and an RJ-45 Ethernet port. It is recommended your computer has a Pentium III or better processor with sufficient RAM, Hard Drive Space and other requirements to run Windows 2000 or Windows XP smoothly. This service is also compatible with Mac, Linux and all other flavors of Operating Systems that support networking and have an RJ-45 Ethernet port. You can also share your connection within the house with a wired or wireless router but too many computers connected to the same Ka-Band service could hurt the performance of your system.
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