How to order

You may place your order:

• By contacting us Online.
• By calling us at +1 (514) 448-8342.
  

During peak hours of the day, our lines may be busier than usual. If you get a busy signal, please try again (between 9:30AM and 5:30PM EST) or do not hesitate to leave a message.

Payment Methods

• We accept VISA, MasterCard and American Express. Our secure platform ensures that your credit card number will stay private and confidential. We verify all orders and reserve the right to refuse transactions.

• We do not accept COD orders.

• You can pay by direct bank deposit or wire transfer.

Processing Times

Once you place your order, it can often be processed within a day. If the item you have ordered is backordered, you will be notified by phone or email.

If your order status remains "Order Received" for more than 3 business days, please contact us. If your order status is updated to "Billed & Ready to Ship" this means your order will be shipped within 24 to 48 hours. If your order status is updated to "Shipped", this usually means your order is about to be shipped (within 1 business day).

Our daily pickup is at 14:30 EST. The deadline for same day shipping is 13:00 EST. If you order online and would like same day shipping, please contact us by phone once you've placed your online order. We can not guarantee same day shipping, especially during peak periods, but we will do our best.

International Orders

We offer the following service for orders to the USA and outside Canada:

• DHL Express and Economy
• Road, Air and Sea Freight for large orders

For small orders (under 10 Kg), we offer Canada Post / USPS Priority Mail service:

• 2 to 5 business days to most locations in the USA.
• No or very low brokerage fees.

Taxes and Brokerage

Taxes are generally as follows:

• GST 5% & TVQ 9.975% in Québec
• GST 5% in Alberta, Saskatchewan, Manitoba and PEI
• HST 12% in British Columbia
• HST 13% in Ontario, New Brunswick and Newfoundland
• HST 15% in Nova Scotia

If you have a GST or TVQ exemption, please provide us with the proper documentation when you place the order.

Return Policy

Every item comes with a 30-day guarantee against defects, unless otherwise stated. If a product is defective in any way, please contact us for a Return Merchandise Authorization (RMA) number within 30 days of the original invoice date.

We may cover the cost to ship you a replacement product, but you must cover the cost of shipping to return the defective product. If you would like us to cross ship the replacement item, we will charge your credit card and issue a refund once the initial part is received.

Return of new equipment

We would rather not sell you anything than sell you a system that will not meet your expectations. This is why when we call you to confirm your order, we will always try to:

• Make sure that the system you are purchasing answers your needs
• Make sure that it is suited for your geographical location.

With many years of experience in the satellite telecommunications industry, we know what will work and what will not work in almost all regions of the world. If we are unsure about the performance of a particular system in your area, we will let you know before processing the order! If you must return us a system for reasons other than if it is defective, contact us for a Return Merchandise Authorization (RMA) number.

All returns are subject to the following:

1. All products must be returned in the original packaging.
2. All products returned may be subject to a restocking fee (up to 25%)
3. If the original packaging is not in an optimal condition to ship the product back, place the package in another box.
4. Shipping* and brokerage charges are not refundable.
5. If a returned item is missing ANY accessories, manuals, warranty cards, boxes. etc., additional fees may be charged.

*: Shipping. The actual cost of shipping will be taken in consideration when we process your refund. The actual cost of shipping and the cost of shipping charged on your original invoice may differ.

It can take 1 to 2 weeks for your refund to be processed.

Additional information

Orders placed on Saturday, Sunday and during holidays are typically processed on the following business day.

If there are issues with your order (item is out of stock, credit card information was invalid, etc.), we will contact you as soon as we are aware of the problem.

If you have a specific question regarding our ordering policy, contact us.