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Shaw Direct Installation tips

DSR6XX Reset

Soft Reset:

  • Hold the Power button on the front panel of the receiver until unit shuts off and resets (takes about 1mn).

Hard Reset:

  • Hit the Options button at the bottom of your remote (next to 0)
  • Press 4-9-8-8-6
  • Wait for the rest procedure to be complete
  • Contact us for a rehit

Screenshots are available here.

Network Map (QKU / XKU)

If you have recently changed your LNBF from Quad Ku to xKu or vice-versa, you can temporarily change the network map of a DSR600 series receiver via Option 1-1-2-2.

This is temporary and doesn't replace calling Shaw to notify them of the new type of LNBF you are using to permanently update your Netowrk Map.

Screenshots are available here.

Corrupted EPG

If your EPG displays "NO INFO" on every channel, it might be corrupted. You can flush the EPG with this procedure:

  • Option 4-9-7-7-1
  • Select "Guide Data" (F)
  • Press "C" on the remote to flush the EPG
  • Pay attention to the info on the left of the screen
    • ID represents the day of the EPG or the type of data
    • TOTAL represetns the number of files needed to download the ID data
    • PROC represents the file download status
  • When the EPG has been completely downloaded, "Guide Loading Status" will say "Complete"

Map Status

  • Quad Ku, East Coast 4320
  • xKu East Coast, 4321
  • Quad Ku, West Coast 4322
  • xKu West Coast, 4323

Screenshots are available here.

DSR630 Single Tuner Mode

HDPVR 630 Only - Single Tuner Mode & Reserve Tuner for Live TV

(Software v. 50.25 and above)

Customers that are limited to only one line connection from their dish can enjoy the use of a PVR. In this mode dual recordings will not be permitted and you cannot watch a live program while recording another since only 1 tuner is active (PVR/VOD can still be accessed though).

You can also choose to only have one program record at a time, while the other tuner is reserved for watching live programs. The PVR will use its Smart Recording features to reschedule any potential dual recordings. Users can choose between 2 settings All the time or “Prime time” for peak hours (6 PM – 10:59 PM local time).

You can find these in features in Settings -> Preferences-> Tuners & Storage

Screenshots are available here.

Pre-DSR6XX Reset Procedure

You can always perform a SOFT RESET on your Shaw Direct receiver by holding the POWER button on the front panel of the receiver until the unit shuts off and performs a soft reset (takes about 1mn).

To perform a HARD RESET on the 207/209/317/500HD/505HD/530HD, follow this procedure:

  • Set the receiver to channel 299.
  • Option 6-4-9-8-8-6.
  • Reset the receiver.
  • Wait 2mn, make sure the receiver is on Ch. 299 and is receiving a signal.
  • You will have to call Shaw Direct for a rehit, so only do this procedure if all else fails.